CUSTOMER CARE CENTER

We love to see your interest in tailoring our decals to match your vision! However, modifying the color or size of our existing designs qualifies as a custom order. To maintain fairness to all our customers and the integrity of our production flow, we are unable to alter our standard products outside of our custom design process. Custom orders start at $250, not including shipping. They are expertly handled through our sister store, Fallout Hobbies.

Please understand that adjusting our products on a case-by-case basis not only disrupts our workflow but also isn't equitable to other customers who follow our custom design procedure—a white-glove, premium service that guarantees each project receives the dedicated time and attention it deserves.

We kindly ask that you refrain from reaching out to inquire about customizations, negotiate prices, or suggest that a smaller fee might persuade us to bypass our established process. All requests for custom designs must be submitted through the Custom Design Request form at Fallout Hobbies. This process guarantees that your needs are addressed properly and that you're informed about the specifics of this service. Please find the form and all the details regarding custom orders here: 

https://forms.clickup.com/8459873/f/825k1-434/X9QMLJ33B3RT97NOCY

Emails asking for exceptions or discounts or if we can design a specific icon will not receive a response outside the process of filling out the form, as we wish to devote our full attention to customers engaging with us through the proper channels. If you want us to review your design idea, please do not email us! Fill out the Custom Design Request Form. We cannot stress this enough!

Thank you for your understanding and for respecting the value we place on fairness, quality, and the dedication to serving all our customers equally. We're excited to see what custom creations we can achieve together through the right avenues!

We love to see your interest in tailoring our decals to match your vision! However, modifying the color or size of our existing designs qualifies as a custom order. To maintain fairness to all our customers and the integrity of our production flow, we are unable to alter our standard products outside of our custom design process. Custom orders start at $250, not including shipping. They are expertly handled through our sister store, Fallout Hobbies.

Please understand that adjusting our products on a case-by-case basis not only disrupts our workflow but also isn't equitable to other customers who follow our custom design procedure—a white-glove, premium service that guarantees each project receives the dedicated time and attention it deserves.

We kindly ask that you refrain from reaching out to inquire about customizations, negotiate prices, or suggest that a smaller fee might persuade us to bypass our established process. All requests for custom designs must be submitted through the Custom Design Request form at Fallout Hobbies. This process guarantees that your needs are addressed properly and that you're informed about the specifics of this service. Please find the form and all the details regarding custom orders here: 

https://forms.clickup.com/8459873/f/825k1-434/X9QMLJ33B3RT97NOCY

Emails asking for exceptions or discounts or if we can design a specific icon will not receive a response outside the process of filling out the form, as we wish to devote our full attention to customers engaging with us through the proper channels. If you want us to review your design idea, please do not email us! Fill out the Custom Design Request Form. We cannot stress this enough!

Thank you for your understanding and for respecting the value we place on fairness, quality, and the dedication to serving all our customers equally. We're excited to see what custom creations we can achieve together through the right avenues!

We truly appreciate your interest in our 3D printable designs and understand that customization can enhance your project's uniqueness. However, we are unable to modify the scale of our STL files upon request. This policy is in place to ensure the integrity and performance of our designs.

Each model is meticulously crafted and tested at specific scales to guarantee optimal printing success, structural stability, and detailed accuracy. Altering the scale could compromise these aspects, leading to potential issues during printing or with the final product's quality.

We encourage our customers to explore scaling options within their own slicing software, where adjustments can be made with consideration to their printer's capabilities and the design's requirements. This approach allows for a level of customization while maintaining the high standard of quality we promise with our products.

Thank you for your understanding, and we're here to support you with any further questions or guidance you might need to make the most out of our designs.

We appreciate your query about adding support structures to our STL 3D printable downloads. While we understand the convenience this might offer, we're currently unable to customize files to include support trees for several important reasons:

1. Printer Variability: Every 3D printer has unique specifications and capabilities. What works well on one machine might not be suitable for another, making a one-size-fits-all approach to supports impractical.
2. Printing Preferences: Different users have varying preferences for support types and densities, influenced by their specific printing conditions, materials, and desired finish quality.
3. Software Capabilities: Many slicer programs offer advanced support generation tools that are customizable to match the user's specific needs. These tools are constantly evolving, and users benefit from the flexibility to adjust supports according to the latest software features and their expertise.
4. Material Considerations: The type of material used can significantly impact the effectiveness of support structures. Factors such as material flexibility, strength, and adhesion vary widely, necessitating tailored support strategies.
5. Design Integrity: Pre-adding supports could inadvertently compromise the design's integrity or detail, especially if the supports are not optimally placed for every possible printing scenario.

We recommend utilizing the support generation features available in your slicing software, which are designed to be highly customizable and adaptable to a wide range of printing conditions and preferences. This approach ensures that you can achieve the best possible results with your specific setup.

Thank you for your understanding, and please don't hesitate to reach out if you have further questions or need assistance with optimizing your printing process.

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

Ron also has video tutorials on YouTube and our Facebook Live Stream, where he's applied decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems. We're on the LIVE stream doing demo videos on Facebook, YouTube, and TikTok. It's a great time to stop in and ask questions while we're painting.

Interested in custom design? We might be able to help, but we'll need to review your project first. Follow the steps below to inquire about custom design, which we offer through our sister store Fallout Hobbies.

What to Do:

1. Review: Read and review our Custom Design Package. We’ve outlined everything you need to know, ensuring you’re fully informed and ready to proceed.
2. Submit Your Request: Once you’ve reviewed the package, fill out our custom design request form. To consider your request, we need the form completed in full, including reference images, specific measurements, and, if applicable, the color of the armor you’re applying decals on. Do not email us before filling out a request. Note that submitting a form does not automatically guarantee our service— we’ll review your request to make sure it aligns with our capabilities and the limits of our equipment and time.
3. Our Comprehensive Service: We pride ourselves on providing a complete design and printing package, maintaining the highest quality standards. As such, we exclusively print designs developed by our team and do not accept external designs or sheets for printing.

We look forward to collaborating with you and bringing your custom design to life!

Click here to get started!

If you don't see it on our site it's most likely discontinued. Because we always want to provide the best products for our fans, we are constantly evaluating customer demand, trends, and the quality we are able to produce. We're always welcome to your feedback :)

No, we do not carry "kiss-cut" stickers or dry transfers. Beginners often start out with stickers or dry transfers because it's what came with the model or it's a more familiar process.

Stickers are either die-cut or kiss-cut and there's an adhesive film covering the backer sheet.

Dry transfers are printed on the underside of the plastic carrier sheet. Most miniature model builders and experienced commission painters prefer waterslide decals, which is the type of product we carry.

Frankly, we consider waterslide decals as a far superior product. The way they are applied blends more naturally and seamlessly with the model if done properly.

Customers that have tried to use "stickers" versus waterslide decals (aka transfers) quickly discover the process of applying stickers might take less time, but the end result is inferior. Stickers will look fake and will have a white background around the edges.

The product that you prefer really depends on the final look you want. Fallout Hobbies doesn't personally use or advocate stickers, as they scream "toy" over "scale model", due to their thickness.

Most WWII aircraft decal sheets have a multitude of symbols with extremely specific sizes which are beyond the scope of what we offer. Extremely small scales can't be printed without losing a lot of detail.