CUSTOMER CARE CENTER

If you placed an order on our sister stores, Fallout Hobbies or Modelwerks, please go to the store where you placed your order. We can not lookup order information for a different site.

This is the first and best place to start if you're looking for immediate answers. Chances are we've answered your question for someone else and shared it here for the next person who asks.

If you've contacted us via social media, PayPal, any of the various email addresses we have for B2B or wholesale support, our old customer service email, carrier pigeon, or any other method other than the messaging system on our website, we may not see it and won't be able to assist you.

Our Customer Care Team responds to messages sent at the bottom right-hand side of our website. But please, help yourself to the answers in the codex below before reaching out. We're a small family-run business that receives a huge volume of orders and messages. Using this tool may not be as fun as talking to a human or an AI chatbot that's practically sentient, but it helps us help you faster and more efficiently.

CHECK THE STATUS OF MY ORDER


ANNOUNCEMENT
7/26/22

Things are a little backed up on our end with a high volume of hobbyists ordering stencils and decals.

Rest assured, we're working hard to ship your order as soon as possible, while caring for the health and safety of our team members.

You'll automatically receive a tracking number and link in an automatic email as soon as your order ships. Nothing to do on your part. We're taking care of it.

Thank you for your understanding!

Yours truly,​

The Chapter Customizer Family


ANNOUNCEMENTS

NEW STAFF

We are a small family run operation. We are now training a new intern. Please be kind to her. She's new and still learning the ropes.

COVID

We are temporarily pausing shipping to New Zealand due to shipping logistics.

Chapter Customizer is declaring a situation of force majeure due to the unprecedented, natural, and unavoidable catastrophe that is shipping and supply chain issues during this time.

All orders shipped internationally are ship at your own risk.

INTERNATIONAL CUSTOMERS

Please note that Shopify does not charge or collect VAT, GST, or any other international taxes, tariffs, or importation levies. You may be responsible for paying an import fee when receiving your shipment.

CODEX

It is the 41st Millennium. The galaxy is in flames. We're a small faction braving the daemon-infested Warp to produce your order and bring it to your doorstep. A thousand souls are sacrificed every day to serve our loyal legions. Just because the age of knowledge and enlightenment has ended does not mean we embrace chaos. Before you reach out to us, please check the codex below for the answer you seek:

ORDER ISSUES

POPULAR QUESTIONS

DELIVERY

PRODUCTS & STOCK

RETURNS & REFUNDS

PAYMENTS, PROMOS & GIFT VOUCHERS

DECALS

STENCILS


STILL HAVE QUESTIONS?

Contact our Customer Care Team at the bottom right hand corner of our website as someone will get back to you as soon as possible.