We are a family-owned boutique hobby supply shop, and we take pride in crafting each vinyl stencil and decal by hand. As we're not Amazon, please note that all standard orders require a minimum of 6-8 Business Weeks to produce.

We understand this may seem like a long wait, but rest assured that each item is printed on demand, especially for you. Remember, business days exclude weekends and holidays. In case of crazy promotions or new launches, processing times may be slightly extended. We kindly ask for your patience and understanding during these busy periods. Once your order is shipped, we'll send you a shipping confirmation via email, complete with a tracking number.

Thank you for supporting our small, family-owned shop and embracing the unique craftsmanship we pour into every item. Your passion for the hobby means the world to us!

Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. 

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. This is because all products are printed on demand. Once you order, it is sent to production. All sales are final. So sorry for any inconvenience!

Yes! Please contact our Customer Care team by clicking the button at the bottom right-hand corner of this page to message us.

Provide your order number, original email address, and updated email address so that we may make the changes for you.

Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

Yes! Please contact our Customer Care team by clicking the button at the bottom right-hand corner of this page to message us.

Please provide your order number and the updated address ASAP because we are only able to make changes to your order if it has not yet entered the packing process.

 Unfortunately, we can't change your shipping address from a domestic US address to an International address or vice versa because of the shipping cost already paid.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Oh no! Please contact our Customer Care team by clicking the button at the bottom right-hand corner of this page to message us within 14 days of delivery with your order number and a list of the missing items. We will get back to you asap!

**Discontinued items will be issued store credit for the amount paid.

We’re so sorry for the mix-up with your order! Please contact our Customer Care Team by clicking the button at the bottom right-hand corner of this page to message us with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

Please contact our Customer Care team by clicking the button at the bottom right-hand corner of this page to message us with your order number and a list of the products that were damaged within 14 days of delivery so that we may help you further.

Please be sure to provide photos of your broken items as well as the name of the affected items so we can best assist you!

We’re so sorry for the mix-up with your order! Please contact our Customer Care team by clicking the button at the bottom right-hand corner of this page to message us with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority, and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking the button in the bottom right-hand corner of this page to message us within 14 days of delivery so that we may help you further.

Please note that you may be required to provide photos of your goodies in order for our team to best assist you.

We totally get it - if you can't find a specific chapter on our site, it means we don't currently carry it. But fear not, we're constantly adding new chapters to our collection!

Now, about taking requests... as much as we'd love to fulfill everyone's wishes, it's just not feasible for us to create something specific for one customer. We want to make sure we can offer the same great service to all our amazing customers, and that means sticking to our regular designs.

But hey, we've got some good news! If you want to stay in the loop and be the first to know when a new chapter becomes available, we highly recommend signing up for our TACTICAL SQUAD. You'll receive all the latest announcements about everything Fallout Hobbies and Chapter Customizer-related. It's the perfect way to stay connected and never miss out on the excitement!

We totally understand your excitement about finding specific chapter badges for your projects. However, if you can't locate a particular chapter badge on our site, it means we currently don't carry it. Don't worry, though, we're always adding new designs to our collection!

Just a heads-up, we don't create or print badges for the popular chapters that you can easily find when purchasing model kits from GW (Games Workshop). They've got you covered in that department.

But hey, we've got some great news for you! If you want to stay in the loop and be the first to know when new chapter badges become available or get updates on exciting new releases, we highly recommend joining our TACTICAL SQUAD. It's your ticket to insider information and exclusive announcements from Fallout Hobbies and Chapter Customizer.

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

We also have video tutorials on YouTube and Facebook videos through our sister store Fallout Hobbies, where Ron shows how to apply decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems.

Yes, our stencils are made from low-tack vinyl, and they are reusable with care. Just as long as you don't rip them off the model roughly, they can be used multiple times. Simply place them on the backer sheet in between uses. Even when the tack wears off, you could always use masking tape or blue painter's tape.

We've had customers say that they've been able to reuse them up to eight times. We're also working on creating stencils made from different materials, which we plan on releasing in the near future.

If you sign up for our newsletter, you'll be notified when we release new products through Fallout Hobbies and Chapter Customizer.

We come bearing news from the forge. Alas, we must inform you that the days of custom stencils and decal designs are no more. Our artisans have turned their focus to crafting a magnificent array of pre-designed stencils and decals, each one carefully curated to inspire awe and bring life to your tabletop battles.

We understand the allure of personalized creations, but fear not! Our extensive collection offers a plethora of choices to suit your creative desires. Each stencil and decal is meticulously crafted to capture the essence of various factions and themes, ready to adorn your mighty warriors and war machines.

We appreciate your understanding as we dedicate our efforts to expanding our existing catalog, constantly introducing new designs to captivate your imagination.  Should you require assistance in choosing the perfect stencil or decal for your noble forces, our knowledgeable team stands ready to assist you. Simply reach out, and we shall guide you on this epic journey.

Regrettably, we have made the difficult decision to discontinue the printing of custom designs that were previously created, as well as the provision of design files. We understand that this may come as a disappointment to those who enjoyed the customization aspect, but we assure you it was not an easy choice.

Our unwavering commitment lies in our core strengths: designing and launching exciting new products to enrich your hobby experience and diligently fulfilling orders with utmost care. By focusing our resources on these endeavors, we can continue to bring you innovative creations and deliver exceptional service.

Making modifications, whether it's changing colors or sizes, requires dedicated time and effort. As much as we'd love to fulfill these requests, we regret to inform you that we are unable to offer customizations at this time.

We appreciate your interest in our products and the support you have shown us throughout your journey in the hobby realm. We wanted to take a moment to address a matter that has come up recently—custom orders and requests for "work in trade."

We regret to inform you that we no longer offer custom design services. As much as we would love to accommodate every individual request, the demand has exceeded our capacity to deliver the exceptional quality and service we strive for.

Additionally, we kindly request that you refrain from proposing trades in exchange for our products. While we understand that trading can be a common practice in certain circles, we want to emphasize that our team is dedicated to providing a professional and reliable service. We believe in the value and craftsmanship of our products, and we feel it is important to maintain a fair and respectful exchange of goods.

Please understand that declining trade requests is not meant to be disrespectful or dismissive. Rather, it is our way of ensuring a consistent and high-quality experience for all our customers. We greatly appreciate your understanding and support in this matter.

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Codex to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Care Team will be more than happy to assist you. You may message us at the bottom right-hand corner of this website.

Shipping + handling is calculated in the cart during checkout.

All continental United States orders over $100 ship for free.

Shipping and handling is a nominal fee that covers packing, packaging, labels, and labor.

We're glad to have you here exploring our collection of stencils and decals. We wanted to provide some clarity regarding shipping to certain locations.

If you find that our website doesn't allow you to proceed with checkout when entering your address, it means that we are currently unable to ship to your location due to logistical challenges. We understand that this may be disappointing news, but we want to ensure a smooth and reliable delivery process for all our customers.

However, we have some exciting news to share! While we will be discontinuing international shipping for retail customers in the near future, we have ambitious plans to expand our reach through strategic partnerships. We are actively working on B2B collaborations with various hobby shops and retail stores. This means that you may still be able to find our incredible range of products through these partners in your region. Stay tuned for updates on this front!

Yay, you are so close to receiving your stuff! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

You can track your order using the following links:
USPS Tracking: https://tools.usps.com/
UPS Tracking: https://www.ups.com/
DHL Tracking: http://webtrack.dhlglobalmail.com/

Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

Once your order ships, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, it will be canceled and refunded. We will notify you if this happens!

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!If you do not receive your order in a couple of days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

**Discontinued items will be issued store credit for the amount paid.

We’re so sorry for the mix-up with your order! Please contact our Customer Care team by clicking the button at the bottom right-hand corner of this page to message us with your order number and a list of the products you did receive.

Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap!

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days once we've packed your order and you receive a tracking number.

If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to UPS, USPS, and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please email our Customer Care team by clicking the button in the lower right-hand corner of this page within 14 days of the last tracking update. Please provide your order number and tracking information so that we may assist you further.

We're so sorry for the delay with your package! Although tracking does not indicate this, we assure you that your package is still in transit. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.In the meantime, here are some things that might help you locate your package: If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information.

Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package, as your courier's online tracking may not recognize your USPS or UPS tracking number.If tracking indicates your package is still in the US or in transit, please be patient! Typically international orders do get delivered within 21 business days.

However, your package may be delayed by customs or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office, as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team by clicking the button at the lower right-hand corner of this page.

Shipping times vary from country to country:

Estimate

Europe + UK: 2 weeks
Canada: 1 - 2 weeks
Asia - Australia - et. al: 2 - 4 weeks

Shipping does not include order processing time. All products are handcrafted and printed on demand.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value.

These fees are not included in your order and/or shipping total. We assume no responsibility for duties incurred on discounted, promotional, or giveaway items. All fees must be paid by the parcel recipient. By placing an order, you authorize us to import your product on your behalf and agree to Fallout Hobbies delegating the import of your products to a third party.

For more information on delivery delays worldwide, please reference the following link to view all Service Alerts.

USPS: https://about.usps.com/news/service-alerts/welcome.htm

UPS: https://www.ups.com/us/en/service-alerts.page

We also recommend visiting the website of your local post office for delays specific to your city!

Please note, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or UPS to the local carrier in your country, or air and ground transportation strikes or delays.

Yes! Please follow these rules or your package might not make it!

1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line

2. The city field will need to be one of the following abbreviations set forth by the Military:

APO: Army Post Office
FPO: Fleet Post Office
DPO: Diplomatic Post Office

3. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

AA: Armed Forces Central and South Americas (Armed Forces Americas)

AP: Armed Forces Pacific

AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

4. Set the country as the United States, as these addresses are considered part of the U.S.

When applying decals, you must use Micro Sol and Micro Set or Vallejo Decal Set. Both of these can be purchased through Amazon. Although, we are considering carrying it in the future. Make sure you have both of these solutions to give your models the perfect decal application :)

Basically, Micro Set prepares the surface with wetting agents that cut the oils in new paint and converts the adhesive on the back of the decal to make it stronger and longer-lasting. Micro Set also slightly softens the decal film to make it more flexible so that it will conform better to the model's surface. (It also can act as a decal remover.)

Micro Sol setting solution is needed for applying decals to the difficult or irregular surfaces found on models. It completely softens the decal, allowing it to drape onto the surface of the model, conforming perfectly to the surface.

If it's not adhering properly to the model, then using a setting solution can resolve the problem. Here are the steps for decal application:

1. First, apply gloss varnish to the area where the decal will be positioned. This step is important, and if you encounter problems such as a visible border or air bubbles, it’s most likely that the surface was not smooth enough. So make sure you get a glossy finish. Allow some drying time in between, and grab a coffee ;)

2. Cut the decal out from the sheet with a hobby knife and, gripping it with a pair of tweezers, dip it into the water for a few seconds and set it aside. The exact length of time the decal needs to be submerged in water depends on various factors, including the age of the sheet. Ten seconds is usually enough, but if it doesn’t slide off easily, just stick it back in for a few more seconds.

3. While the decal is soaking and lifting from its backing, brush some Microset onto the area where the decal will be applied. Slide the decal off its backing onto the model and position using a paintbrush. Brush more Microset over the top, and then leave for a few moments to soften.

4. Using a moistened but not wet Q-Tip, very gently press the decal down onto the surface, removing the excess fluid and flattening/smoothing the decal as you go. Tamiya cotton buds are good for this because they are tightly wound, so cotton fibers won't stick to the decal. If creases or air bubbles won’t flatten, carefully prick them with a pin or the point of your hobby knife and apply Microsol to the decal. You can repeat this repeatedly until the decal is completely flat, allowing it to dry fully between each coat. Patience! It's like watching paint dry. Literally.

5. When you’re happy that the decal is flat, apply another coat of varnish to seal it. At this point, the film border should be invisible.

6. If you're using shading washes on the model after applying the decals, it can blend them in and provide a matte finish. If you’re not using shading washes after applying the decals, you can use matte varnish to give you the desired finish.

We also have video tutorials on YouTube and our Facebook page, where Ron has applied decals. He has a soothing Bob Ross voice :) I hope this helps! Let us know if you run into any other problems. 

We discontinued that product due to production issues. We are sad your favorite product has been discontinued as well. 

If you don't see it on our site it's most likely discontinued. Because we always want to provide the best products for our fans, we are constantly evaluating customer demand, trends, and the quality we are able to produce. We're always welcome to your feedback :)

No, we do not carry "kiss-cut" stickers or dry transfers. Beginners often start out with stickers or dry transfers because it's what came with the model or it's a more familiar process. Stickers are either die-cut or kiss-cut and there's an adhesive film covering the backer sheet. Dry transfers are printed on the underside of the plastic carrier sheet. Most miniature model builders and experienced commission painters prefer waterslide decals, which is the type of product we carry.

Frankly, we consider waterslide decals as a far superior product. The way they are applied blends more naturally and seamlessly with the model if done properly. Customers that have tried to use "stickers" versus waterslide decals (aka transfers) quickly discover the process of applying stickers might take less time, but the end result is inferior. Stickers will look fake and will have a white background around the edges. The product that you prefer really depends on the final look you want. Fallout Hobbies doesn't personally use or advocate stickers, as they scream "toy" over "scale model", due to their thickness.

Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.

Chapter Customizer reserves the right to refuse any returns at any time. If you have any questions, please contact our Customer Care team by messaging us with the button at the bottom right-hand side of our website.

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

If you return your order to us:

Unfortunately, due to the nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.

If your package was returned to us by UPS or USPS:

We’re so sorry to hear that your order is coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by UPS or USPS. We are also unable to provide more detailed information as to why your order was returned.

You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our HQ and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!

We accept all major credit cards, Apple Pay, GooglePay, and Apple Pay.

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued so that you can plan your shopping date accordingly!

Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

We recommend copying and pasting your exact code into the coupon box to apply your discount.

Keep in mind that promo codes cannot be combined, nor can they be applied toward shipping.

Exclusions include but are not limited to newly launched collections, products on last call or already discounted, and select kits/sets/collaborations.They typically cannot be used during sales, promotions, or holidays.

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. Coupon codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.

Always make sure to review your order summary prior to completing checkout to make sure you are snagging the best deal!

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

Unfortunately, we have a no return, refund, or exchange policy in place for gifts because all of our products are handcrafted and printed on demand. We apologize for any inconvenience this may cause!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.

Please reach out to your bank for more information on any additional charges/fees!

We do not print art or logos made by someone else. To ensure that we respect copyright and intellectual property rights, it's essential for companies like ours to obtain proper permissions and licenses from the owners. This process can be quite complex and time-consuming. As a result, we focus on creating our own unique designs in-house, crafted with love and care by our talented design staff.

We appreciate your understanding and encourage you to explore our wide range of in-house designs. We've poured our passion into creating a diverse selection that caters to various tastes and preferences. We're confident you'll find something that sparks your creativity and adds that special touch to your projects.

Decal sheets are 5.5” x 8.5” with transparent backing. Larger Decal sheet sizes can be special ordered.

Designs that are going on dark surfaces will be printed with a white toner overprint and mirrored design that must be applied backwards.

If we only offer a particular color, it's because other colors are a much more complex printing process. This might be due to the design itself or the color armor where the decal is being placed. Modifications to current designs to change the color or size take time.

Making modifications, whether it's changing colors or sizes, requires dedicated time and effort. As much as we'd love to fulfill these requests, we regret to inform you that we are unable to offer customizations at this time.

Vinyl stencils are 5.5” x 7” produced on low-tack white paint mask vinyl.

Vinyl stencils cannot be cut in infantry sizes for shoulder pads, only larger shapes. Generally, we can't make stencils smaller than 10 mm. Vinyl stencils are excellent for larger models and tabletop terrain.

If we only offer a particular size, it's because other sizes are a more complex process. We are unable to cut stencils smaller than 10 mm without the vinyl cutter shredding the design. Typically knee pads and shoulder pads for 40K are better as decals.

Making modifications, whether it's changing colors or sizes, requires dedicated time and effort. As much as we'd love to fulfill these requests, we regret to inform you that we are unable to offer customizations at this time.