*** Due to the current global situation, order processing and shipments may experience some delays, but please rest assured your order will still be delivered.

We appreciate your patience. If you have questions about an order please contact customer service at CustomerService@ChapterCustomizer.com

Frequently Asked Questions

Chapter Customizer was invented with the intention of creating a one-stop-shop for any model maker or gamer out there to acquire the aftermarket products they can use to successfully bring their most favorite lesser known chapters to life on the tabletop. We sell products that are intended to work with popular 28mm Tabletop Sci-fi Wargame Miniatures, but in no means replacing or substituting the original models; only adding to and customizing them in a visually appealing fashion. 

We will never sell an analogous product that is already produced by Games Workshop or Forgeworld. We do not sell chapter icons that are produced currently by Games Workshop or Forgeworld. We only intend to honor the legacy of the known lore and provide an outlet for modelers to build their own armies in such a vision.


  • Orders are processed Monday through Friday.

  • All decals and stencils are print on demand.

  • 3D printing is a precise process, which takes longer to produce and these products are also print on demand. 3D printed order can take 4-6 Business weeks to process.
  • Orders can take 4 to 6 Business weeks to process.

  • If you have any questions or comments about your order please contact CustomerService@ChapterCustomizer.com

  • Please see our refund and exchange policy for more info.


All orders over $100 ship for free.


• USPS = $5

• Alaska and Hawaii = $28


Global Post Economy Canada / Mexico Flat Rate = $15

Global Post Economy UK / Europe / Rest of World Flat Rate = $18

Domestic General Estimate: 3 Days
International General Estimate: 7-14 Business Days
  • Shipping does not include the time it takes for us to process your order.
  • Shipping times vary from country to country.
  • All orders shipped internationally are ship at your own risk.
  • Please be patient with COVID. Expect shipping delays.
  • We reserve the right to modify our shipping policies and rates at any time.
Please note that Shopify does not charge or collect VAT, GST, or any other international taxes, tariffs, or importation levies. You may be responsible for paying an import fee when receiving your shipment.