FAQ & SHIPPING INFO

*** Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered.
We appreciate your patience. If you have questions about an order please contact customer service at CustomerService@ChapterCustomizer.com
Please see our COVID-19 SHIPPING GUIDELINES.

Frequently Asked Questions

Chapter Customizer was invented with the intention of creating a one-stop-shop for any model maker or gamer out there to acquire the aftermarket products they can use to successfully bring their most favorite lesser known chapters to life on the tabletop. We sell products that are intended to work with popular 28mm Tabletop Sci-fi Wargame Miniatures, but in no means replacing or substituting the original models; only adding to and customizing them in a visually appealing fashion. 

We will never sell an analogous product that is already produced by Games Workshop or Forgeworld. We do not sell chapter icons that are produced currently by Games Workshop or Forgeworld. We only intend to honor the legacy of the known lore and provide an outlet for modelers to build their own armies in such a vision.

/// ORDER INFORMATION

  • Orders are processed Monday through Friday.

  • All decals and stencils are print on demand.

  • 3D printing is a precise process, which takes longer to produce and these products are also print on demand.
  • Orders can take up to 3 to 4 Business weeks to process.

  • If you have any questions or comments about your order please contact CustomerService@ChapterCustomizer.com

  • If you are dissatisfied with your purchase for any reason please contact us immediately for a refund or replacement.
     

/// SHIPPING

We offer flat shipping rates for all standard orders.  Additional shipping may apply to individual items.

All orders over $200 ship for free.

DOMESTIC SHIPPING

Chapter Customizer is temporarily shipping all domestic orders via UPS due to extreme shipping delays and packages lost in transit via the US Postal Service.

•
UPS = $11

INTERNATIONAL SHIPPING
UPS WORLDWIDE ECONOMY
• Shipping for Canada and Mexico = $9
• Shipping for Europe and the most of the world = $10
• Shipping for Australia = $13

Domestic General Estimate: 3 Days
International General Estimate: 5-10 Business Days
Shipping does not include the time it takes for us to process your order.
Shipping times vary from country to country.
Please be patient with COVID. Expect shipping delays.

All International orders are Delivered At Place (DAP). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.