COVID-19 Shipping Guidelines
We are as committed as ever to being a part of healthy and active lifestyles, but we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.
- Orders are processed Monday through Friday.
- Orders may take longer to process due to increased demand and shipping delays.
We are now shipping all orders via UPS in light of current events. The U.S. Postal Service adjusted delivery expectations for First Class + Priority Mail and there are also notable disruptions outside the contiguous US. Due to these shipping delays, we are offering domestic customers upgraded UPS shipping for $11. International customers can choose UPS Worldwide Economy. Prices vary by location.
Chapter Customizer is declaring a situation of force majeure due to the unprecedented, natural, and unavoidable catastrophe that is 2020. All notices regarding shipping and COVID-19 are posted on our website and updated as the situation evolves.
We have been informed by USPS that there are International Mail Service Suspensions for certain destinations due to service impacts related to the COVID-19 pandemic.
We are also unable to ship to the countries on this list: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
You can reach our Customer Service team at firstname.lastname@example.org.
Please note that there may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.
We are also unable to process customer service questions via social media in order to manage responses and coordinate orders within our queue.
Again, thank you for your understanding during this global health event. We hope that you remain safe and healthy during this time, and we encourage you to take extra precautions to safeguard your health and that of others.
If you are looking for creative ways to stay active, please join us on our Fallout Hobbies Customer Creations group where we’re sharing painting tips and tricks or join our Facebook page for our LIVE Stream.