FAQ

Chapter Customizer was invented with the intention of creating a one-stop-shop for any model maker or gamer out there to acquire the aftermarket products they can use to successfully bring their most favorite lesser known chapters to life on the tabletop. We sell products that are intended to work with popular 28mm Tabletop Sci-fi Wargame Miniatures, but in no means replacing or substituting the original models; only adding to and customizing them in a visually appealing fashion. 

We will never sell an analogous product that is already produced by Games Workshop or Forgeworld. We do not sell chapter icons that are produced currently by Games Workshop or Forgeworld. We only intend to honor the legacy of the known lore and provide an outlet for modelers to build their own armies in such a vision.

/// ORDER INFORMATION

  • All orders are made to order.  Standard Orders take can take up to 3 Business weeks to process.

  • If you have any questions or comments about your order please contact orders@chaptercustomizer.com

  • If you are dissatisfied with your purchase for any reason please contact us immediately for a refund or replacement.
     

/// SHIPPING

• Flat rate shipping for the United States = $5
• 
Flat rate shipping for Canada and Mexico = $12
• Flat rate shipping for Europe and the rest of the world = $13
• We offer flat shipping rates for all standard orders.  Additional shipping may apply to individual items.

  • Shipping times vary from country to country

  • Estimate - Europe + UK : 2 weeks

  • Canada : 1 - 2 weeks

  • Asia - Australia - et. al : 2 - 4 weeks

CUSTOM DECALS FAQ

- Limit 2 redrawn decal designs per sheet. No limitation on sizes or qty except for what can fit on a specified sheet size. Additional fees may be incurred for extra graphics.

- Custom decal sheets are 5.5” x 8.5” with transparent backing. Larger Decal sheet sizes can be special ordered.

- Custom decal sheets and can be printed in any color.
Designs that are going on dark surfaces will be printed with a white toner underlay and color on top unless otherwise specified by the customer

- Extra sheet reprints are $15. We save all customer files for future reprints

- A full tabletop army can most likely be completed with just one decal sheet, but it never hurts to order extra sheets for the future


CUSTOM STENCILS FAQ

-Limit 2 redrawn stencil designs per sheet. No limitation on sizes or qty except for what can fit on a specified sheet size. Additional fees may be incurred for extra graphics

-Custom vinyl stencils are 5.5” x 7” produced on low-tack white paint mask vinyl

-Custom vinyl stencils cannot be cut in infantry sizes for shoulder pads, only larger shapes

-Custom vinyl stencil recuts are $15.  We save all customer files for future recuts

-Custom vinyl stencils are excellent for larger models and tabletop terrain

Vinyl Stencil can be reused multiple times with care